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Small Business Survival Kit

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Answers to Frequently Asked Questions


Bulleri Networks uses a technology called VoIP, or Voice over Internet Protocol, which enables you to make and receive phone calls through the Internet. Your voice is converted into packets of data, sent out over the Internet through a broadband connection, and reassembled at the other end of the line. Bulleri Networks provides an adapter that you plug in between your computer and cable or DSL modem.
A standard telephone is also plugged into the adapter — allowing you to place and receive calls in the same way you do today. Just pick up the phone and dial the ten digit number (or International number) of the person you wish to call. They don’t need anything on their end to talk to you.The Bulleri Networks adapter comes with an installation guide to help you through the set up process, which will take between five and ten minutes.

You need a computer with a broadband internet connection at a speed of 256Kb/s or better. One broadband internet connection is sufficient for our two-line plans as well. You’ll also need a standard telephone. When you sign up for Bulleri Networks service, we’ll send you an Analog Telephone Adapter (ATA) with instructions to guide you through the quick installation process.

Absolutely. Bulleri Networks’s proprietary nationwide network is designed to be ultra efficient. As long as you have a broadband internet connection, you can work on the computer and talk on the phone without experiencing any degradation of service.

Once your adapter is installed, you simply pick up your telephone and dial. For domestic calls, you must dial the full ten digit number — with the exception of numbers you have programmed in your speed dial. It’s important to understand the Bulleri Networks relies on your broadband internet connection. If there is a power outage or your broadband service is interrupted for any reason, your Bulleri Networks service will not work.
There are also some important differences when dialing 911 on your Bulleri Networks service. 911 services must be activated. Users are required to register the address of their service so that they can be located in the event of an emergency. If the physical location of your adapter is not accurate or not on record, emergency services will not be able to locate you if you are unable to speak your address or are disconnected. If you move your adapter to another location, you must call customer service at 1.800.BULLERI NETWORKS.1699 or use the online account management portal to update the physical location on record. As noted above, 911 service may be disrupted by power outages or outages of your broadband internet service. We urge you to review the "Emergency Services - 911 Dialing" section in the Bulleri Networks Terms of Service agreement for more information about 911 Dialing.

Yes. You can dial any ten digit or International telephone number. Bulleri Networks’s Unlimited calling plans include unlimited calling across the U.S. and Canada. Bulleri Networks Worldwide Minutes bundles include calls to 34 countries. Competitive International rates apply to all other locations.

Bulleri Networks service plans include advanced features such as voicemail, call forwarding, do not disturb, three way calling, call return, caller ID blocking and much more. In addition to these familiar features, Bulleri Networks offers features that are only possible with VoIP. With Bulleri Networks you can:
•    Select from a list of nationwide area codes and available phone numbers — regardless of where you live
•    Keep your existing phone number
•    Access real-time billing information and manage your voicemail and calling features through our easy-to-use, online account management portal
•    Take your Bulleri Networks adapter with you to make and receive calls anywhere you have a broadband Internet connection
•    Choose Virtual Numbers that ring to your primary line. Since you select the area code, Virtual Numbers are a great way to provide friends, family, business colleagues or customers with a local number where they can reach you.
Learn more about Bulleri Networks features.

Bulleri Networks offers you many benefits, including:
•    High-quality phone service at prices significantly lower than traditional phone services
•    Great International rates. Bulleri Networks Worldwide Minutes, which include call to 34 countries, are available in blocks of 300 minutes for $4.95 and 1000 minutes for only $14.95. Competitive rates apply to other countries as well.
•    Free advanced features such as voicemail, call waiting, caller ID, and three-way calling. Learn more.
•    Free phone adapter that is easy to set up
•    Online account management portal allows you to manage preferences, view your bill, and listen to voicemail
•    No annual contract
•    Keep your existing phone number
•    Take your adapter box with you when you travel to make and receive calls from anywhere you have a broadband internet connection

Yes. Bulleri Networks VoIP services can be private or co-branded. Bulleri Networks is an ideal choice for cable operators, carriers, ISPs, CLECs, resellers and other wireless and wireline operators. We offer a proprietary SIP-based architecture that is uniquely designed to be ultra efficient, with no single point of failure. This advanced network architecture is complemented by mature back-office systems with order flow management for efficient provisioning of billing and support services. Contact us for more information.

Simply choose one of our plans and sign up online. If you have any questions or would like assistance in selecting a plan, you can talk to one of our customer support representatives at 1.800.BULLERI NETWORKS.1699.

You will have the option to add one or more Virtual Numbers during the sign up process.

Yes. Bulleri Networks offers extra savings on bundled plans that include two lines. Find out more.

You will only get dial tone if:
•    You have an existing and fully operational broadband (high-speed) internet connection through a DSL or Cable Modem
•    Your Bulleri Networks telephone adapter was properly installed. Each step must be followed carefully and in the proper order.
•    The green power light on the Bulleri Networks telephone adapter is ON.


Bulleri Networks Internet FAQ's

Visp.net currently offers DSL services in 27 states through our partners AT&T (13 states) and Qwest DSL (14 states). DSL service is subject to a DSL Pre-qualification tool located on our visp.net partnered support site. A DSL pre-qualification tool is also available on the Web Portal which is included with the Ultimate ISP solution.

There are basically three ways a subscriber can sign-up for your internet services when using our Ultimate ISP solution. First, subscribers may call or walk in to your ISP location and you would use visp.net's ISP Management & Billing software to create a new subscriber account. Secondly, each ISP brand is supplied with a Web Portal where subscribers can create a new account online 24-hours a day. If you subscribe to the optional 24-hour Call Center Support or our Fully Managed Internet Services option, subscribers can sign-up by contacting our call center 7 days a week!

The world has changed a lot in the last couple of decades. Instead of simply dealing with local or regional concerns, many businesses now have to think about global markets and logistics. Many companies have facilities spread out across the country or around the world, and there is one thing that all of them need: A way to maintain fast, secure and reliable communications wherever their offices are.Image courtesy Cisco Systems, Inc.
A typical VPN might have a main LAN at the corporate headquarters of a company, other LANs at remote offices or facilities and individual users connecting from out in the field.
 Until fairly recently, this has meant the use of leased lines to maintain a wide area network (WAN). Leased lines, ranging from ISDN (integrated services digital network, 128 Kbps) to OC3 (Optical Carrier-3, 155 Mbps) fiber, provided a company with a way to expand its private network beyond its immediate geographic area. A WAN had obvious advantages over a public network like the Internet when it came to reliability, performance and security. But maintaining a WAN, particularly when using leased lines, can become quite expensive and often rises in cost as the distance between the offices increases.Bulleri can provide a T1 High-Speed Internet feed with a static IP address to your office(s) and help you establish your VPN. We will set up secure connections for outside users and connect satellite offices together.

A Wireless Internet Service Provider or WISP is a special kind of broadband service provider that uses a base station antenna to transmit data through the airwaves to a receiving antenna at a customer's premises.  The data transmission works in a similar manner to a satellite dish.   The main difference is that a wireless Internet data antenna sends and receives information from a local tower or tall structure versus a satellite. WISPs use designated channels of spectrum to transmit large amounts of data, both upstream and downstream, over the airwaves.  The fact that the service is transported over a wireless connection is transparent to customers who receive up to 10 Mbps of bandwidth via a regular Ethernet connection. The best part about a wireless system is the fact that the signal travels through the air, which means you don't have to worry about running a pair of wires to every single customer.Wireless systems have many advantages over wired systems such as Digital Subcriber Line (DSL) or cable modems.A WISP in your neighborhood, city or town is the quickest and most cost effective way to get high-speed Internet connections for schools, municipal offices, libraries, residents and local businesses. While wireless technology may be new to you and your area, there are more than 2,400 wireless ISPs operating successfully in the U.S. alone. This group of entrepreneurs is busy showing the rest of the world that the "broadband wireless" model is an extremely effective way to migrate customers from old dialup connections to very fast broadband connections without investing millions of dollars on capital expenditures usually associated with building wired DSL or cable modem broadband systems. Bulleri Networks has a variety of High-Speed Internet service plans from $19.95/month. Speed range from 256Kbps to 10 Mbps.


Questions About VoIP

VoIP, or Voice over Internet Protocol, is a technology that enables you to make and receive phone calls through the Internet. Voice is converted into packets of data, sent out over the Internet through a broadband connection, and reassembled at the other end of the line. Bulleri Networks provides an adapter box that enables its customers to make VoIP calls using a standard telephone.

VoIP phone services offer familiar capabilities and features, such as local and nationwide calling, call forwarding, call waiting, three-way calling, and caller ID. These features, which typically cost extra with traditional wireline telephone services, are free with most VoIP offerings.VoIP also enables a new breed of features that provide unprecedented control and convenience. For example, you can listen set your preferences for features such as call forwarding and listen to voicemail online. You also have the flexibility to choose one or more virtual numbers that point to your primary number. These numbers are a great way to provide friends, family, or customers with a local number to call you.Of course one of the driving reasons that VoIP is being adopted so quickly is that it significantly lowers the cost of traditional phone service with affordable, flat rate calling plans that feature unlimited local and domestic long distance, as well as competitive International rates.

Broadband is a high-speed Internet connection that operates through a cable or DSL modem. To use Bulleri Networks VoIP services you must have broadband. This helps ensure high-quality audio on all of your calls. Because your call is converted into data packets that travel the Internet, the faster the Internet connection, the more quickly and efficiently your call will arrive at its destination.It is important to note that not all high-speed Internet services use broadband. As a rule of thumb, you probably have a broadband connection if you're getting speeds of 256Kb/s or better.

 

Questions About Routers & Firewalls

A router connects computers and printers to an internet connection. It works like a traffice cop, deciding which computer gets acess to the internet next. More technically, a router is a critical device that keeps data flowing between networks and keeps the networks conneted to the Internet. When data is sent between locations on one network or from one network to a second network the data is always seen and directed to the correct location by the router. The Internet itself is a global network connecting millions of computers and smaller networks — so you can see how crucial the role of a router is to our way of communicating and computing.

For most home users, they may want to set-up a LAN (local Area Network) or WLAN (wireless LAN) and connect all computers to the Internet. home users will want to look at smaller routers, often called broadband routers that enable two or more computers to share an Internet connection. Within a business or organization,  you may need to connect multiple computers to the Internet, but also want to connect multiple private networks — and these are the types of functions a router is designed for.

If you have been using the Internet for any length of time, and especially if you work at a larger company and browse the Web while you are at work, you have probably heard the term firewall used. For example, you often hear people in companies say things like, "I can't use that site because they won't let it through the firewall." If you have a fast Internet connection into your home (either a DSL connection or a cable modem), you may have found yourself hearing about firewalls for your home network as well. It turns out that a small home network has many of the same security issues that a large corporate network does. You can use a firewall to protect your home network and family from offensive Web sites and potential hackers.Basically, a firewall is a barrier to keep destructive forces away from your property. In fact, that's why its called a firewall. Its job is similar to a physical firewall that keeps a fire from spreading from one area to the next. Bulleri Networks has a variety of Residential and Business Class routers. We can install and configure the
router and firewall for each of the computers and printers to complete your home or business network. Prices vary ask your salesperson for details.

No, since their job will differ slightly from network to network. What defines a router is not its shape, color, size or manufacturer, but its job function of routing data packets between computers. broadband or Internet connection sharing routers, these routers allow you to share one Internet connection between multiple computers. Broadband or ICS routers will look a bit different depending on the manufacturer or brand, but wired routers are generally a small box-shaped hardware device with ports on the front or back into which you plug each computer, along with a port to plug in your broadband modem. These connection ports allow the router to do its job of routing the data packets between each of the the computers and the data going to and from the Internet. Wireless broadband routers look much the same as a wired router, with the obvious exception of the antenna on top, and the lack of cable running from the PCs to the router when it is all set up. Creating a wireless network adds a bit more security concerns as opposed to wired networks, but wireless broadband routers do have extra levels of embedded security.  Along with the features found in wired routers, wireless routers also provide features relevant to wireless security such as Wi-Fi Protected Access (WPA) and wireless MAC address filtering. Additionally, most wireless routers can be configured for "invisible mode" so that your wireless network cannot be scanned by outside wireless clients.  Wireless routers will often include ports for Ethernet connections as well. For those unfamiliar with WiFi and how it works, it is important to note that choosing a wireless router may mean you need to beef up your Wi-Fi knowledge-base. After a wireless network is established, you may possibly need to spend more time on monitoring and security than one would with a wired LAN. Wired and wireless routers and the resulting network can claim pros and cons over each other, but they are somewhat equal overall in terms of function and performance. Both wired and wireless routers have high reliability and reasonably good security (without adding additional products). However —and this bears repeating — as we mentioned you may need to invest time in learning more about wireless security. Generally, going wired will be cheaper overall, but setting up the router and cabling in the computers is a bit more difficult than setting up the wireless network. Of course, mobility on a wired system is very limited while wireless offers outstanding mobility features.

 

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